Refund policy

Thank you for choosing CHERSSEL for your digital downloads.

1. Acceptance of Policy

By completing a purchase and downloading a digital product from our store, you confirm that you have read, understood, and agree to this Return and Refund Policy.

2. Digital Goods and Final Sales

Due to the nature of digital products (which are instantly downloadable, accessible, and cannot be physically returned), all sales are considered final and non-refundable upon completion of payment and activation of the download link.

This policy is in place because we cannot verify that the product has been destroyed or deleted after it has been downloaded.

3. Issues and Technical Support (Non-Refundable Resolution)

We are committed to ensuring you receive and can successfully use the digital products you purchase.

If you experience any of the following issues with your purchase, please contact us immediately so we can resolve the problem:

  • Download Failure: You are unable to access the files after purchase.
  • Corrupted File: The downloaded file is corrupt, incomplete, or damaged.
  • Incorrect Product: You received a file or product that is different from what was described on the product page.

4. How to Contact Us for Support

To address an issue with your digital purchase, please contact our support team directly.

  • Contact Method: Please use our designated Contact Us form.
  • Required Information: To speed up resolution, please include:
    • Your order number or proof of purchase.
    • A detailed description of the issue (e.g., "The link is broken," "The PDF won't open").
    • The date and time of the purchase.

We will evaluate the issue and work to provide you with a corrected link, a functional file, or appropriate technical support.

5. Exclusions (No Refunds)

Please note that we cannot offer refunds, credits, or exchanges for issues related to:

  • Buyer’s Remorse: Changing your mind after purchase.
  • Lack of Appropriate Software: Not having the necessary software (e.g., a specific PDF reader, video player, or graphic design program) to use the digital file. Product pages specify required software, and it is the buyer's responsibility to ensure they have the tools before purchasing.
  • Incompatibility: Your device or operating system being incompatible with the file format.

6. Changes to This Policy

We reserve the right to modify this policy at any time. Any changes will be posted immediately on our website.